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Helping people find jobs in the local area since 2008
Dispensing Supervisor
- Salary
- £30,000 per annum
- Location
- Nottingham
- Contract
- Permanent
- Hours
- Full Time - Monday to Friday 06:00-14:00
About us
Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC) and provides a home dispensing service to over 66,000 clients across a wide range of products. Offering a cut-to-fit stoma product customisation service, we meet the diverse and individual needs of our clients. Fittleworth is part of the wider JDS Family and continues to be on a journey of rapid growth and transformation. Fittleworth provides a discreet and reliable home dispensing service through a dedicated Customer Service Team and 38 dispensing centre's nationwide. At the heart of the business are Fittleworth’s 360 employees who live and breathe the immutable principles of our business.
From humble beginnings, Fittleworth’s story dates back to 1984. Founded by husband and wife duo Mr. and Mrs. Seymour, it began as a small family business occupying the garage of their family home. Fittleworth joined the JDS family in 2002 and over the years has been on a journey of rapid growth and transformation.
Today, Fittleworth has a network spanning 38 dispensing centres nationwide and provides a discreet and reliable home dispensing service. Through our dedicated Customer Service Team, clients can access a full range of services. Fittleworth boasts a five-star rated and Care Quality Commission (CQC) registered nursing team that provides ongoing advice and assistance to clients. At the heart of the business are Fittleworth’s 350 employees who live and breathe the culture and values of The Fittleworth Way. They are inspired every day by a shared purpose to make life more rewarding and dignified for the people who use its services. Sharing stories, celebrating success, high employee engagement, and embracing a strong culture of continuous improvement have become integral parts of everyday life at Fittleworth.
What we offer
⦁ Life Insurance Cover x10 Annual Salary
⦁ Competitive full pension scheme of 8.5% employer contribution
⦁ Employee cost of private healthcare covered with option to add family members
⦁ A comprehensive, embedded Employee Assistance Programme
⦁ Access to our bespoke employee reward platform “Fittle-perks” providing amazing perks such as discounts across major retailers and access to an online Wellbeing Centre!
⦁ 25 days annual leave, bank holidays
⦁ 1 Me Day, 1 Volunteer day per annum
⦁ Enhanced support on family friendly policy
⦁ Flexible Working
The RoleFrom humble beginnings, Fittleworth’s story dates back to 1984. Founded by husband and wife duo Mr. and Mrs. Seymour, it began as a small family business occupying the garage of their family home. Fittleworth joined the JDS family in 2002 and over the years has been on a journey of rapid growth and transformation.
Today, Fittleworth has a network spanning 38 dispensing centres nationwide and provides a discreet and reliable home dispensing service. Through our dedicated Customer Service Team, clients can access a full range of services. Fittleworth boasts a five-star rated and Care Quality Commission (CQC) registered nursing team that provides ongoing advice and assistance to clients. At the heart of the business are Fittleworth’s 350 employees who live and breathe the culture and values of The Fittleworth Way. They are inspired every day by a shared purpose to make life more rewarding and dignified for the people who use its services. Sharing stories, celebrating success, high employee engagement, and embracing a strong culture of continuous improvement have become integral parts of everyday life at Fittleworth.
What we offer
⦁ Life Insurance Cover x10 Annual Salary
⦁ Competitive full pension scheme of 8.5% employer contribution
⦁ Employee cost of private healthcare covered with option to add family members
⦁ A comprehensive, embedded Employee Assistance Programme
⦁ Access to our bespoke employee reward platform “Fittle-perks” providing amazing perks such as discounts across major retailers and access to an online Wellbeing Centre!
⦁ 25 days annual leave, bank holidays
⦁ 1 Me Day, 1 Volunteer day per annum
⦁ Enhanced support on family friendly policy
⦁ Flexible Working
- Accountable for ensuring daily, weekly, and monthly service levels are achieved with quality & efficiency
- Working closely with the Department Manager to achieve and exceed departmental KPI’s
- Participation and Leadership in the NDC Leadership meetings
- Work closely with the CI Lead ensuring NDC process improvement initiatives are executed
- Carrying out daily staff briefings to update and feedback on performance and set out daily targets / objectives
- Motivates & leads the team to deliver an excellent quality of service
- Provides leadership, development and coaching of the NDC team to maximise their contribution & potential
- Drives and motivates the NDC team to achieve the highest levels of employee engagement achieving above Top 5% benchmark
- Develops a pipeline of talent through the Development Succession Planning (DSP) process
- Identifies training needs, and encourages staff to develop their own skills, while providing on the job training
- Attracts, recruits, and on boards the highest performing talent
- Embeds a high performance culture through strong performance processes; regular 1:2:1s and appraisals
- Collates and analyses key metrics to drive service improvements
- Analyses activity levels and collaborates with the NDC Leadership team to forecast Dispatch volumes
- Plans and allocates required resources
- General employee administration including leave of absence, disciplinary issues, performance management and holiday.
- Participates in process improvement initiatives to drive efficiency and achieve Operational efficiency
- Creates a CI culture and mind set in the Shift team
- FLT Flexi / Pivot Steer qualified (desirable)
- Proven success in people management (+10 FTE)
- Continuous Improvement experience i.e. Lean Six Sigma Yellow or Green Belt (desirable)
- A successful track record of delivering a first class Service
- FLT experience including accreditation
- Experience with Process Improvement including automation, technology and WMS solutions
- A passionate and engaging leader with strong people management & development experience Technically savvy; previous experience with ERP platform i.e. Microsoft Dynamic