Student Welcome Officer (Nights)
Location: West Dean, West Sussex
Salary: £26,732.16 per annum
Contract: Permanent
Hours: Average of 42 hours per week, 5 nights on / 5 nights off (8pm-8am)

West Dean is internationally recognised for excellence in art, design, craft, and conservation education. We are looking for a friendly, welcoming, and professional Student Welcome Officer (Nights) to join our vibrant community and play a crucial role in ensuring the safety, wellbeing, and satisfaction of our students and guests during night hours.

Key Responsibilities:

• Provide a warm and professional welcome to students, tutors, and guests.
• Assist with check-ins, issuing room keys, and providing information on college facilities and local amenities.
• Respond to fire alarms, and undertake regular building patrols.
• Respond to student and guest needs, including handling queries and resolving issues.
• Maintain records of incidents, key movements, and security checks.
• Assist with emergency evacuations and ensure health and safety procedures are followed.

What We’re Looking For:

• Excellent customer service skills and a professional, approachable manner.
• Ability to remain calm in a busy or challenging environment.
• Strong administrative and IT skills, including the ability to use email and booking systems.
• Previous experience in customer service, hospitality, or a visitor-facing role is desirable.
• Experience in a similar role within education, heritage, or hospitality would be an advantage.

Benefits:

• 33 days of annual leave (including bank holidays)
• Two weeks of company sick pay
• Free meal on duty and paid breaks
• Generous contributory pension scheme (4%–7.5% employer match)
• Life Assurance (up to 6x salary)
• Employee Assistance Programme & Mental Health First Aiders
• Free entry to West Dean Gardens and access to College facilities (swimming pool, library, tennis courts)
• Discounts on short courses, retail, food & beverage, and event hire
• Free on-site parking

How to Apply:

If you are passionate about delivering exceptional service and being part of a dynamic team, we’d love to hear from you!

To apply, please click Apply Here!

West Dean values diversity and inclusion and encourages applications from all backgrounds.

• Please view the Student Welcome Officer Nights - Candidate Pack 03 2025 document (opens in a pop up)